NDIS FAQ's

As we approach the introduction of the NDIS in the Northern Rivers region, understanding what these changes are and how they may impact you is vitally important. Our FAQ’s are designed to help answer your questions before you have to make any decisions.

If you haven’t registered for our NDIS Pre-Planning Sessions, please contact reception on 1800 043 186 and book your spot at our next session. In this session, our specialised NDIS Champions will be able to assist you in your preparations.

 

Pre-Planning Sessions are only available for customers of Lifebridge.

All activities you attend must correlate with your NDIS goals.  If your current activities match your goals then nothing will change, however, if there are some gaps between your activities and your NDIS goals, you can nominate alternative group programs that do support your goals. You will continue to be charged a resource and transport fee in addition to your NDIS plan.

For a smooth transition please notify Lifebridge as soon as your plan is approved. This will enable us to negotiate your service straight away. Lifebridge must have a signed service agreement in place before service under the NDIS.

Our Caloola facility is currently being reviewed. Any changes made that may impact on your current schedule will be communicated to you directly.

No.  All activities and entry fees will need to be paid for at the time of purchase by the participant.

Yes, there will be changes. To discuss your needs please contact your Support Coordinator.

For smooth transition please notify Lifebridge as soon as your plan is approved so that we can negotiate your service straight away. You need to ensure that transport is included in your NDIS plan as we will only be able to provide services in line with your transport allocation. You will have full control over how your allocated hours are used however, Lifebridge cannot provide extra service to what is written in your NDIS plan.

For smooth transition please notify Lifebridge as soon as your plan is approved so that we can negotiate your service straight away.

As of July 1, 2017, there will be changes to your state funding. Until you are approved by the NDIS you will only be allocated and able to access your state funding month by month. Once you have an NDIS plan all service will be delivered in line with your plan

Lifebridge is currently negotiating with the state government regarding the use and management of the Respite House.  As soon as we receive notification of its future use we will communicate to all our customers currently using this service.

Currently we do not see any foreseeable changes to your support. However, for smooth transition please notify Lifebridge as soon as your plan is approved so that we can negotiate your service straight away.

Under an NDIS there will no longer be any block funding or brokerage services.  You will need to ensure that the NDIA planner/Local Area Coordinator (LAC) understands that you are currently receiving these services so that the activities can be added into your plan.

Our transport fleet is currently being reviewed. If changes to our transport service occur, this information will be communicated.

Under an NDIS Lifebridge staff will only be able to provide services in line with your plan. However, if you require extra assistance you need to ensure that Coordination of Supports is in your plan and this will give you the opportunity to choose a service to assist you in planning and organising your supports under an NDIS.

No. If you are over the aged of 65 your services will transfer to Aged Care.  This should not affect your current services.  We will maintain communication with our customers who are over 65 as we receive more information.

Disability Services FAQ's

Understanding everything there is to know about disability services can be a daunting and overwhelming process. That’s why our FAQ’s are designed to help answer your questions before you have to make any decisions.

The simplest way to join the Lifebridge community is to call us on 1800 043 186 or to submit an online enquiry to admin@lifebridge.org.au. We will then be able to assist you with certain steps you may need to take or simply begin the registration process.

Lifebridge Disability Services provides supports to people with a formally diagnosed disability. As part of our Intake process, you will need to be assessed by our team to ensure we can offer you the supports you need and desire. If we are unable to meet your needs we will attempt to refer you to more appropriate services.

Apart from Brokerage and Self-funded, all of our customers have funding packages allocated by NSW Department of Ageing, Disability & Home Care. These include:

  • Community Participation
  • Life Choices
  • Active Ageing
  • Self-managed
  • Younger People in Residential Aged Care

If you don’t have a funding package but believe you are eligible please visit the NSW Department of Ageing, Disability & Home Care website www.adhc.nsw.gov.au or phone 1300 364 563. Alternatively you can also access our services independently. Please contact Lifebridge on 1800 043 186 or email your enquiry through to admin@lifebridge.org.au

Lifebridge Australia has a fleet of vehicles for customer transport to and from programs. Some of these vehicles are equipped with wheel-chair access. Booking must be made and is subject to availability at the time of booking. Transport fees apply.

No. Lifebridge does not provide a general transport service.

All Lifebridge locations have wheel chair access and a number of our transport vehicles are wheel chair equipped. If participating in an activity outside of Lifebridge locations, this will be a consideration and where applicable will be accommodated.

All Lifebridge staff are highly skilled and trained, possessing either formal qualifications and/or extensive experience in working with people with a disability. Lifebridge provides regular training opportunities for staff members to upskill and will support staff members through supervision and mentoring.

Lifebridge currently provides extensive supports to people with very high medical and physical needs often on a 24 hour basis. Additional training is provided to staff to ensure that their skills are more than adequate to support this.

You can still participate in Lifebridge activities even if you are registered with another Disability Service Provider. If you’d like to pursue your goals by accessing our Group Activities please talk to your current Service Provider about our brokerage arrangement.

No. Currently under the funding model Lifebridge is unable to service QLD residents with QLD funding.

Each person’s individual circumstances and goals are different. To find out how we can best allocate your funding in line with your goals please contact us directly on 1800 043 186.

Staff to customer ratio depends on the individual support needs as determined at the time your Lifebridge assessment.

Aged & Dementia Services FAQ's

Our Aged & Dementia Services FAQ’s are designed to make access easier by ensuring you are well informed of the process.

To join the Lifebridge community you will need a referral from My Aged Care. You can contact My Aged Care on 1800 200 422.My Aged Care will then organise an assessment with you. In your assessment simply ask to be referred to Lifebridge Australia. Following your referral, a member of the Lifebridge team will be in contact with you directly.

In your My Aged Care assessment they will determine your eligibility for a CDC package. You will be placed on a wait list and My Aged Care will prioritise CDC package allocations.

Lifebridge Australia has a fleet of vehicles for customer transport to and from programs. Transport for 1:1 services is provided in staff private vehicles. Transport fees do apply.

All Lifebridge locations have wheel chair access and a number of our transport vehicles are wheel chair equipped. If participating in an activity outside of Lifebridge locations, this will be a consideration and where applicable will be accommodated.

Yes. Lifebridge is not bound by state borders. We are able to help you meet your goals regardless of the state you reside in.

All Lifebridge staff are highly skilled and trained, possessing either formal qualifications and or extensive experience in working with the aged. Lifebridge provides regular training opportunities for staff members to upskill and will support staff members through supervision and mentoring.

If you are currently receiving supports through Lifebridge and you are finding you need more assistance to maintain your independence, you may need a Home Care Packages Program.

To find out if you are eligible to access a Home Care Package contact My Aged Care where you will be referred for assessment by an Aged Care Assessment Team (ACAT).

After being assessed, you will have access to a list of Home Care Providers in your region who will work with you to develop a care plan that suits you. Your care plan will include a suite of services that are tailored to meet your needs. This model of care is known as Consumer Directed Care (CDC), and puts you at the centre of your service needs and goal setting. This is a transparent approach that is designed for the customer and by the customer, so you can choose the services that are essential to you.