Disability Services FAQ's

Understanding everything there is to know about disability services can be a daunting and overwhelming process. That’s why our FAQ’s are designed to help answer your questions before you have to make any decisions.

The simplest way to join the Lifebridge community is to call us on 1800 043 186 or submit an online enquiry to admin@lifebridge.org.au.  Our Customer Service Team will be able to assist you with the steps you need to take to begin the registration process.

Yes. If you are NDIS approved contact us today.

Apart from self-funded customers, all our customers have funding packages allocated by National Disability Insurance Scheme (NDIS).

If you don’t have a funding package but believe you are eligible, please visit the National Disability Insurance Agency website www.ndis.gov.au or phone 1800 800 110. Alternatively, you can also access our services independently.  Please contact Lifebridge on 1800 043 186 or email your enquiry through to admin@lifebridge.org.au.

Lifebridge Australia provides some customer transport to and from programs in Northern NSW. Transport services are not provided to our customers in SE QLD.  Some of our vehicles are equipped with wheelchair access. Bookings must be made and are subject to availability at the time of booking. Transport fees apply.

No. Lifebridge does not provide a general transport service.

All Lifebridge locations have wheelchair access and several of our transport vehicles are wheelchair equipped. If participating in an activity outside of Lifebridge locations, this will be a consideration and where applicable will be accommodated.

All Lifebridge staff are highly skilled and trained, possessing either formal qualifications and/or extensive experience in working with people with a disability. Lifebridge provides regular training opportunities for staff members to upskill and will develop staff members through supervision and mentoring.

In some instances, staff may require specialised training to best assist in the provision of supports. Specialised staff training may be provided for in the NDIS plan.

NDIS offers choice and control which enables you to access any registered provider. Therefore you can still participate in Lifebridge activities even if you are registered with another Disability Service Provider.

Yes, Lifebridge is an approved Disability Service Provider in Queensland.  Lifebridge currently operates in Northern New South Wales and on the Gold Coast in Queensland.

Each person’s individual circumstances, goals and NDIS Plan are different. To find out how we can best allocate your funding in line with your goals and plan, please contact us directly on 1800 043 186.

Staff to customer ratios depend on the individual support needs as determined at the time of your Lifebridge assessment.

Aged & Dementia Services FAQ's

Our Aged & Dementia Services FAQ’s are designed to make access easier by ensuring you are well informed of the process.

To join the Lifebridge community you will need a referral from My Aged Care. You can contact My Aged Care on 1800 200 422.My Aged Care will then organise an assessment with you. In your assessment simply ask to be referred to Lifebridge Australia. Following your referral, a member of the Lifebridge team will be in contact with you directly.

In your My Aged Care assessment they will determine your eligibility for a CDC package. You will be placed on a wait list and My Aged Care will prioritise CDC package allocations.

Lifebridge Australia has a fleet of vehicles for customer transport to and from programs. Transport for 1:1 services is provided in staff private vehicles. Transport fees do apply.

All Lifebridge locations have wheel chair access and a number of our transport vehicles are wheel chair equipped. If participating in an activity outside of Lifebridge locations, this will be a consideration and where applicable will be accommodated.

Yes. Lifebridge is not bound by state borders. We are able to help you meet your goals regardless of the state you reside in.

All Lifebridge staff are highly skilled and trained, possessing either formal qualifications and or extensive experience in working with the aged. Lifebridge provides regular training opportunities for staff members to upskill and will support staff members through supervision and mentoring.

If you are currently receiving supports through Lifebridge and you are finding you need more assistance to maintain your independence, you may need a Home Care Packages Program.

To find out if you are eligible to access a Home Care Package contact My Aged Care where you will be referred for assessment by an Aged Care Assessment Team (ACAT).

After being assessed, you will have access to a list of Home Care Providers in your region who will work with you to develop a care plan that suits you. Your care plan will include a suite of services that are tailored to meet your needs. This model of care is known as Consumer Directed Care (CDC), and puts you at the centre of your service needs and goal setting. This is a transparent approach that is designed for the customer and by the customer, so you can choose the services that are essential to you.